Points of single contact
Points of single contact assist natural and legal persons running a business in the service sector. Their aim is primarily to make the beginning of business activities easier for entrepreneurs starting their business. Consulting and other professional assistance is however provided to all entrepreneurs. The BusinessInfo.cz portal provides PSCs the information support and the web application with electronic forms which can be used for applying for various business authorisations.
The Services Directive introducted across the whole EU a network of administrative conctacts, which will help you to provide services in foreign countries.
What are the Points of single contact?
Points of single contact (PSCs) are aimed to help entrepreneurs in the field of provision of services. The basic role of the PSCs is to simplify the process of entering into business. PSC has two main functions. The first function is to provide entrepreneurs with as much information as possible and the second function is to help him/her in contacting the appropriate administrative body authorizing the respective service. PSCs are parts of a European network and therefore they are able to help in case of doing business in other member states in the EU.
What kind of information do the PSCs provide?
There is a number of information contained:
Information necessary to gain the authorization, in particular requirements of the application and contact details of the respective administrative bodies.
What requirements have to be fulfilled to be able to provide a specific service? Do I need any kind of application form? Where to send it? What supplements to enclose? And what happens after it?
General information about provision of services in other member states.
Which body do I need to contact in order to gain the authorization for diving school in Italy? And what are the qualification requirements? Is my Czech qualification sufficient?
General information about legal remedies and dispute resolutions.
I sent my application two months ago and no one reacted, what am I supposed to do? The application was rejected without any reason. Where to go now?
General information about consumer protection in other member states.
I have bought some goods in the UK. How long is the warranty period? What am I supposed to do if the seller rejected returning of the goods? Where to go now?
Contact bodies for providing of assistance and help to service providers and recipients in case of problems with authorities not only at home, but also in all member states.
They have refused to recognize my authorization in Germany. Where to go now?
The PSC is not always able to provide the information while one waits, especially those regarding doing business abroad. But PSC personell will do their best to answer the questions in the shortest possible time. All information connected to doing business are also available at www.businessinfo.cz.
And what about the intermediate function?
The PSC delivers the application for providing of services to the respective administrative body. You do not need to think about which administrative body to contact. The PSC will do it for you. You can send not only the application, but also the notification for social security purposes, notification in case of vacancies and notifications to the health insurance companies.
BusinessInfo.cz as an electronic platform for PSCs offers the general public over 180 detailed guideposts for procedures on starting up a business. These guideposts are guaranteed by institutions which take applications from entrepreneurs and subsequently grant the qualifications and concessions.
The application for providing of services can also be sent from home. By using BusinessInfo.cz anyone can send the application online. The BusinessInfo.cz portal will soon run a trial internet application with electronic forms which would be used for applying for permitted trades at a relevant administrative body. The only thing needed is an electronic signature.
Where can I find the PSCs?
You can find the PSCs at 15 Trade License Offices in all regions of the Czech Republic.
