Main information about the assistance service

The cross-border healthcare contact point will provide you with information on using healthcare services in the European Union concerning:

  • the possibility of using healthcare services;
  • the process for reimbursing costs;
  • healthcare providers;
  • contact details of national contact points in other Member States.

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Terms of the service use

You may contact the cross-border healthcare contact point without any restriction.

Contacts

Kancelář zdravotního pojištění, z.s. (Health Insurance Bureau, registered association)

Address: nám. W. Churchilla 1800/2, 130 00 Prague 3

Tel. +420 236 033 411

Data box: 939ut2i

Email: info@kancelarzp.cz

Website: www.kancelarzp.cz

Fees

We provide services relating to the cross-border healthcare contact point free of charge.

Processing time

The cross-border healthcare contact point will answer your enquiry within an average of 5 working days

Additional information

Communication language

You can contact the cross-border healthcare contact point primarily in Czech and English.

We will also answer your questions in other EU languages, but our response may be slow.

Responsible Public Authority

Ministerstvo zdravotnictví
Palackého náměstí 375/4
Nové Město
12800 Praha 2
Datová schránka: pv8aaxd
E-mail: mzcr@mzcr.cz
Web: https://www.mzcr.cz/

Compliance date: Last checked at 01.08.2020

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